Return Policy

Terms and Conditions
Return Policy

Terms and Conditions


Return Policy

We guarentee your product to reach you in good condition.Please do not accept the order if it is dammaged in any way.

You must notify us within 10 days of receiving items for any needed refunds or exchanges. Refunds are subject to approval and a 20 % restocking fee. If the item has been installed, no returns will be accepted.

Damaged Freight Policy:

All orders will be shipped 100% insured. However, it is your responsibility to thoroughly inspect the merchandise before signing for it. If you notice damage to the merchandise, Do not recieve it. Notate the damage on the bill of lading, immediately contact our customer service department at  (832) 886-4276 and we will issue a Return Merchandise Authorization (RMA#) and we will ship out a replacement part or unit at no cost to you. We just ask for you to take pictures and email them to us so we can get reimbursed by the shipper. If you detect damage to the merchandise after signing for it, you will be responsible for filing all claims with the shipper. A thorough inspection of all packages is extremely important before signing for your merchandise.

Defective Merchandise:

If the items you ordered are not working and not a result of shipping damage the manufacturer’s warranty applies. In every case, this means that the unit was not installed properly and can be corrected either by phone, an Authorized Service Provider in your area or by the manufacturer according to their warranty service policies. If you choose to return the item anyway you must request a Return Merchandise Authorization (RMA#) Request within 30 days of purchase of item. There will be a 20% restocking fee assessed, you must pay return freight and the original freight costs incurred by the shipper.

Custom Commercial Electric Water Heaters and All Comercial Water Heaters :

All Comercial sales are final. There will be no refund or exchange for Commercial Heaters that have been opened as we cannot resale them. We warrant the the product will arrive in good condition. We recomend that you don’t recieve the product without inspecting it for shipping damages. Once received the product is yours and will not be refunded or exchanged. It is your responsibility to order the correct model and size Commercial Water Heater or Custom Commercial Electric Water Heater.

Houston Water Heaters
13819 Greenway dr.
Sugar Land Tx. 77498

Bus. Phone: 832.886.4275
Fax: 832.886.4284
Web site:

You may reach me personally at 713.391.4495 (Steve B. Williams)

We are looking forward to doing business with you.


Steve B. Williams

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